Job Description
Welcome to Apex Digital Solutions, a forward-thinking technology firm based in the heart of Portland. We are currently seeking a dedicated Entry-Level Technical Support Specialist to join our growing team. If you are a tech enthusiast with a passion for helping others and are looking to kickstart your career in the IT industry, this is the perfect opportunity for you.
We pride ourselves on our inclusive culture and our commitment to employee growth. As an Entry-Level Specialist, you will receive comprehensive training and mentorship from our senior engineers, ensuring you have the tools you need to succeed in a modern tech environment.
Why Join Us?
- No Experience Necessary: We provide full training for the right candidates.
- Modern Environment: Work with cutting-edge tools and technologies.
- Growth Opportunities: Clear pathways to advancement within the IT department.
Responsibilities
- Provide first-level technical support to internal employees via phone, email, and ticketing systems.
- Diagnose and troubleshoot basic hardware and software issues, including printers, operating systems, and peripherals.
- Assist in the setup and configuration of new user workstations and software applications.
- Maintain accurate and up-to-date documentation of technical issues and resolutions.
- Collaborate with the senior IT team to resolve complex technical challenges.
- Conduct regular system checks to ensure optimal performance of office equipment.
Qualifications
- High school diploma or GED is required.
- Basic computer literacy (Windows and Mac OS) is preferred.
- Strong interpersonal and communication skills with the ability to explain technical concepts to non-technical users.
- A problem-solving mindset and a willingness to learn new technologies quickly.
- Reliable internet connection and a dedicated workspace if working remotely.