Job Description
Are you ready to kickstart a rewarding career in the technology sector? Apex Digital Services is seeking motivated Entry Level Technical Support Associates to join our dynamic team in Philadelphia, PA.
We believe in investing in our people. That’s why we offer comprehensive training and mentorship for all new hires, ensuring you have the tools you need to succeed. If you are a natural problem-solver who enjoys helping others and is eager to learn, this is the perfect opportunity for you.
Why Join Us?
- Competitive salary and benefits package.
- On-the-job training and career growth opportunities.
- Supportive and inclusive work culture.
- Modern, hybrid work environment.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat.
- Troubleshoot and resolve hardware and software issues efficiently.
- Document all customer interactions, issues, and resolutions in our ticketing system.
- Collaborate with senior technicians to learn best practices and advanced troubleshooting techniques.
- Assist in the setup and configuration of new user accounts and devices.
- Stay updated on the latest technology trends and internal products to provide accurate information.
Qualifications
- High school diploma or GED required.
- Basic computer literacy and familiarity with operating systems.
- Excellent verbal and written communication skills.
- A patient, friendly demeanor with a strong desire to learn.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and a dedicated workspace (if remote).