Job Description
Are you ready to advance your career in IT?
Metro Support Services is currently hiring immediately for a Technical Support Specialist in Cleveland, Ohio. We are looking for a dedicated professional who values stability, growth, and a competitive weekly paycheck.
In this role, you will be the first line of defense for our clients, ensuring seamless operations through top-tier technical assistance. We offer a modern work environment, comprehensive benefits, and the peace of mind that comes with guaranteed weekly pay.
Why Join Us?
- Weekly Payroll: Get paid every week for your hard work.
- Modern Tech Stack: Work with cutting-edge tools and hardware.
- Growth Opportunities: Clear pathways for advancement within the organization.
- Competitive Benefits: Health, dental, and vision insurance.
Don't miss this opportunity to join a leading firm in Cleveland. Apply today!
Responsibilities
- Provide exceptional technical support and troubleshooting for hardware and software issues via phone, email, and remote access.
- Diagnose and resolve network connectivity problems and system failures efficiently.
- Maintain accurate records of all support tickets and incident reports in our CRM system.
- Collaborate with the IT team to implement software updates and security patches.
- Conduct training sessions for end-users on best practices and new system features.
- Monitor system performance and proactively identify potential issues before they impact operations.
Qualifications
- Associate degree or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum of 2 years of experience in a technical support or help desk role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting protocols.
- Excellent written and verbal communication skills with a customer-centric approach.
- Ability to work independently as well as part of a collaborative team.