Job Description
Join a Dynamic Team in Seattle, WA
We are seeking a dedicated Part-Time Technical Support Specialist to join our high-performance team. If you are looking for immediate start opportunities with flexible hours and a modern work environment, this is the perfect role for you.
In this position, you will be the first point of contact for our clients, ensuring seamless technical resolution and top-tier customer satisfaction. You will work closely with our engineering team to document issues and improve our support processes.
Why Apply?
- Immediate Start: Onboarding begins as soon as you are hired.
- Flexible Schedule: Perfect for students or those seeking work-life balance.
- Modern Tech Stack: Work with the latest tools and platforms.
- Competitive Pay: Industry-leading hourly rates for part-time staff.
Responsibilities
- Diagnose and resolve technical hardware and software issues for remote and on-site clients.
- Provide clear, step-by-step guidance to customers to resolve common technical inquiries.
- Maintain detailed and accurate records of all support tickets and interactions in the CRM system.
- Escalate complex technical issues to senior engineers while ensuring the client is informed.
- Conduct quality assurance checks on support calls and documentation to ensure compliance.
- Collaborate with the sales team to ensure client onboarding goes smoothly.
Qualifications
- High school diploma or equivalent required; associate degree in IT or related field preferred.
- Strong communication skills with the ability to explain complex technical concepts to non-technical users.
- Familiarity with Windows and macOS operating systems.
- Basic knowledge of networking concepts (IP addresses, DNS, routers) is a plus.
- Must be available to work a minimum of 20 hours per week.
- Reliable internet connection and a quiet home office environment.