Job Description
Are you looking to kickstart a career in the fast-paced technology industry? Apex Tech Solutions is expanding our team in Orlando and is currently seeking motivated Entry-Level Technical Support Representatives. We provide comprehensive training, so no prior technical experience is required—just a great attitude and a desire to learn.
As a member of our support team, you will be the first line of defense for our clients, resolving technical issues efficiently and professionally. Join a company that values growth, innovation, and employee development.
Why Join Us?
- Zero Experience Required: We train you from day one.
- Competitive Pay: Earn between $18 and $24 per hour based on performance.
- Benefits Package: Health, dental, and vision insurance.
- Career Advancement: Clear pathways to Senior Support and Management roles.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat.
- Diagnose and troubleshoot common hardware and software issues.
- Document all customer interactions and solutions in our CRM system.
- Educate customers on best practices for using our products and services.
- Collaborate with the engineering team to escalate complex issues and provide feedback.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED equivalent required.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced, team-oriented environment.
- Basic computer literacy is a plus but not mandatory.
- Reliable internet connection and computer for remote work options (if applicable).