Job Description
Are you looking to kickstart your career in the technology sector? Apex Digital Solutions is actively seeking motivated Entry Level Technical Support Specialists to join our growing team in Seattle, WA.
We believe in nurturing talent. That’s why we don’t require prior experience—just a passion for technology and a desire to learn. As an Entry Level Support Specialist, you will be the first point of contact for our clients, helping them resolve technical issues and ensuring they get the most out of our software platforms.
Why Join Us?
- Comprehensive Training: We provide a paid, structured training program to get you up to speed.
- Career Growth: We have a proven track record of promoting from within.
- Modern Environment: Work in our state-of-the-art office in the heart of downtown Seattle.
If you are a quick learner with excellent communication skills, we want to meet you. Apply today to secure your future with Apex Digital Solutions.
Responsibilities
- Provide friendly and professional technical support to customers via phone, email, and live chat.
- Diagnose and troubleshoot basic hardware and software issues for end-users.
- Document all customer interactions and technical resolutions in our CRM system.
- Stay updated on product knowledge through continuous learning and training sessions.
- Collaborate with senior engineers to escalate complex issues effectively.
- Maintain a high level of customer satisfaction by adhering to service level agreements (SLAs).
Qualifications
- High School Diploma or GED required; Bachelor’s degree in Computer Science, Information Technology, or a related field is a plus.
- Basic understanding of operating systems (Windows, macOS) and web browsers.
- Strong written and verbal communication skills.
- Ability to explain complex technical concepts to non-technical users.
- Must be authorized to work in the United States.
- Reliable internet connection and a quiet home office setup (if remote).