Job Description
Welcome to CloudNine Solutions, a forward-thinking technology firm dedicated to empowering businesses with cutting-edge support services. We are currently seeking motivated individuals to join our team as Entry Level Technical Support Specialists.
This is an incredible opportunity for recent graduates or career changers looking to break into the IT industry. You will be trained to provide exceptional service, troubleshooting hardware and software issues, and becoming the face of our technical excellence.
Why Join Our Team?
- Career Growth: We prioritize internal promotion and skill development.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Modern Environment: Work in a dynamic, state-of-the-art office in Colorado Springs.
Don't just start a job—start a career. Apply today to become part of the CloudNine family.
Responsibilities
- Provide first-level technical support via phone and email to resolve hardware and software issues.
- Diagnose network connectivity problems and guide customers through troubleshooting steps.
- Document all customer interactions, inquiries, and resolutions in our CRM system.
- Collaborate with the senior IT team to escalate complex issues and improve knowledge base articles.
- Maintain a high level of customer satisfaction by delivering clear, professional, and empathetic communication.
- Assist in the installation and configuration of new devices and software applications.
- Stay updated on the latest technology trends to provide accurate advice to clients.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic computer literacy with a strong understanding of Microsoft Office Suite (Word, Excel, Outlook).
- Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently while adhering to strict quality and performance metrics.
- Reliable internet connection and a quiet workspace (for remote training options).
- A positive attitude and a genuine desire to help others solve problems.
- Willingness to complete a paid training program.