Job Description
Welcome to Apex Systems, where innovation meets opportunity. We are currently seeking a driven and ambitious Entry Level Technical Support Specialist to join our expanding team in Austin, Texas. If you are looking for a career that offers growth, mentorship, and the chance to work with cutting-edge technology, this is the perfect role for you.
As a Technical Support Specialist, you will be the first point of contact for our clients, providing exceptional service and technical guidance. We provide comprehensive on-the-job training to ensure you have the skills needed to succeed in a fast-paced IT environment. Join us and take the first step toward a rewarding career in Information Technology.
Why Choose Us?
- Competitive salary and benefits package.
- Career advancement opportunities with a global leader in staffing.
- Continuous learning and professional development.
Responsibilities
- Provide first-level technical support and troubleshooting via phone, email, and chat.
- Diagnose and resolve basic hardware and software issues for end-users.
- Maintain accurate and detailed records of all support interactions and resolutions.
- Collaborate with senior engineers to escalate complex technical challenges.
- Document standard operating procedures and knowledge base articles.
- Assist in the setup and configuration of new hardware and software deployments.
- Monitor system performance and report potential issues to the IT infrastructure team.
Qualifications
- High school diploma or equivalent required; Associate’s degree in Computer Science or related field is preferred.
- Basic understanding of computer operating systems (Windows, macOS) and network connectivity.
- Strong verbal and written communication skills with a customer-first mindset.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Willingness to learn new technologies and adapt to changing technical requirements.
- Problem-solving skills with a logical approach to troubleshooting.