Job Description
We are looking for a dedicated and detail-oriented Part-Time Technical Support Specialist to join our dynamic team in Austin, Texas. In this role, you will act as the first line of defense for our clients, providing exceptional technical assistance and troubleshooting solutions. We pride ourselves on a modern work environment and offer competitive compensation for qualified candidates.
Why Join Us?
- Flexible part-time schedule allowing for work-life balance.
- Opportunity to work with cutting-edge technology and a supportive team.
- Competitive hourly wage and performance bonuses.
Responsibilities
- Provide Tier 1 technical support via phone, email, and live chat to resolve hardware and software issues.
- Diagnose and troubleshoot connectivity problems and system errors for end-users.
- Document all technical interactions and resolutions in the CRM ticketing system accurately.
- Escalate complex technical issues to the engineering team with detailed notes.
- Conduct remote desktop sessions to guide users through technical setups and installations.
- Maintain up-to-date knowledge of our products and industry best practices.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field is preferred.
- 1-2 years of experience in a technical support, help desk, or customer service role.
- Strong understanding of Microsoft Windows, macOS, and common productivity software.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Flexibility to work occasional evenings or weekends to support peak hours.