Job Description
Join our dynamic team as an IT Support Specialist in Albuquerque! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. Enjoy competitive compensation, comprehensive benefits, and immediate start opportunities in New Mexico's thriving tech hub.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Install, configure, and troubleshoot Windows/Linux environments
- Manage Active Directory, VPN configurations, and cloud services
- Document SOPs and maintain IT asset inventories
- Collaborate with cross-functional teams on system upgrades
- Implement cybersecurity protocols and data protection measures
Qualifications
- 3+ years in IT support or systems administration
- CompTIA A+/Network+ or equivalent certifications
- Proficiency in Microsoft Azure and Office 365
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Strong analytical and problem-solving abilities
- Valid driver's license and clean background check