Job Description
Are you ready to launch your career in the heart of Baltimore?
Apex Digital Solutions is seeking motivated, entry-level professionals to join our growing Customer Success and Technical Support team. We specialize in providing top-tier IT solutions for local businesses, and we are looking for individuals who are eager to learn, tech-savvy, and ready to make an impact.
As an Entry Level Technical Support Specialist, you will be the first point of contact for our clients, ensuring they have the tools and knowledge they need to succeed. We offer comprehensive training, mentorship from industry experts, and a clear path for rapid career advancement.
Why Join Us?
- Competitive starting salary and performance bonuses.
- Health, dental, and vision insurance from day one.
- Paid training program and professional development opportunities.
- Modern office environment in the Inner Harbor.
Don't just apply for a job—start a career with a team that values your growth. Send your resume today!
Responsibilities
- Assist clients with technical issues, troubleshooting hardware and software problems remotely and on-site.
- Conduct product demonstrations and explain complex technical concepts to non-technical users in simple terms.
- Manage and update client accounts and service tickets within our CRM database accurately and efficiently.
- Collaborate with the engineering and sales teams to provide feedback on common user challenges.
- Monitor system performance and alert the team to potential outages or security risks.
- Train new clients on best practices for using our digital platforms.
- Document all support interactions and resolutions to maintain a robust knowledge base.
Qualifications
- High school diploma or GED required; Bachelor’s degree in Computer Science, IT, or related field is a plus.
- Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) and basic computer hardware.
- Strong verbal and written communication skills with a focus on customer service.
- Able to work independently while maintaining open lines of communication with the team.
- Problem-solving mindset with the ability to think critically under pressure.
- Reliable internet connection and a dedicated workspace if working remotely.
- Valid driver’s license and clean driving record (required for occasional on-site visits).