Job Description
We are seeking a motivated and eager Entry Level Technical Support Specialist to join our growing team in Chicago, Illinois. In this role, you will be the first point of contact for our clients, providing exceptional service and technical guidance. We offer a comprehensive training program designed to take you from novice to expert, making this the perfect opportunity for recent graduates or those looking to switch careers in the tech industry.
As a Technical Support Specialist, you will play a crucial role in ensuring our clients can maximize the value of our software solutions. If you have a passion for technology and a desire to help others, we want to hear from you.
Responsibilities
- Diagnose and troubleshoot technical issues reported by customers via phone, email, and live chat.
- Provide clear, step-by-step guidance to users to resolve software and hardware problems.
- Document all interactions and solutions in our customer relationship management (CRM) system.
- Collaborate with the engineering team to escalate complex issues and provide feedback on user experience.
- Maintain a high level of customer satisfaction by being patient, empathetic, and professional.
- Stay updated on new product features and technical documentation.
Qualifications
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in Computer Science or related field is a plus.
- No prior technical experience required; we provide full training.
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Proficiency with basic computer operations and Microsoft Office Suite.