Job Description
Are you looking for a rewarding career in technology? Apex Digital Solutions is currently seeking ambitious, entry-level professionals to join our growing team in Sacramento, CA. We offer comprehensive on-the-job training, competitive benefits, and a clear path for rapid advancement. If you are a problem solver with excellent communication skills and a desire to learn, we want to hear from you!
Why Join Us?
- Immediate Start Opportunities available.
- Full training provided – no prior experience necessary.
- Modern, collaborative work environment.
- Competitive salary and benefits package.
What You Will Do:
As a Technical Support Specialist, you will serve as the first line of defense for our clients, troubleshooting technical issues and providing top-tier customer service. Your role is critical in ensuring our clients maximize the value of our software solutions.
Responsibilities
- Respond to incoming support tickets and inquiries via phone, email, and chat with a professional and empathetic tone.
- Diagnose and resolve basic to intermediate technical hardware and software issues.
- Document all customer interactions, issues, and resolutions in our CRM system accurately and timely.
- Collaborate with senior technical staff to escalate complex issues and learn best practices.
- Maintain a high level of product knowledge through regular training sessions and self-study.
- Assist in the onboarding process for new team members and clients.
Qualifications
- High school diploma or GED required; Associate’s degree in a related field is a plus.
- No prior technical support experience required – we train the right people.
- Basic computer literacy and familiarity with operating systems (Windows/Mac).
- Strong verbal and written communication skills.
- Ability to think critically and troubleshoot problems step-by-step.
- Must be authorized to work in the United States.