Job Description
We are seeking a motivated Entry Level Technical Support Specialist to join our dynamic team in Dallas, Texas. If you are looking to kickstart your career in the IT industry and want a role that starts immediately, we want to hear from you.
At Apex Digital Solutions, we pride ourselves on a culture of mentorship and growth. You won't just be answering tickets; you will be learning from industry experts and building a foundation for a long-term career in IT. We offer a comprehensive training program designed to bridge the gap between education and employment.
Why Join Us?
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Professional development and certification reimbursement.
- A collaborative and inclusive workplace culture.
Responsibilities
- Provide top-tier technical support to clients via phone, email, and live chat.
- Diagnose and resolve hardware and software issues on various devices.
- Document all technical issues and resolutions in our ticketing system accurately.
- Collaborate with senior technicians to escalate complex problems and learn best practices.
- Assist with the installation and configuration of software applications.
- Stay up-to-date with new technology trends and company products.
Qualifications
- High School Diploma or GED required.
- Basic knowledge of computer hardware and operating systems (Windows/Mac).
- Strong verbal and written communication skills.
- Ability to explain complex technical concepts to non-technical users.
- Willingness to work in a fast-paced, dynamic environment.
- Customer service oriented attitude.