Job Description
We are seeking ambitious individuals to join our rapidly growing team as Entry Level Technical Support Specialists in Charlotte, NC. If you are looking for a career that offers growth, stability, and the opportunity to work with cutting-edge technology, this is the role for you.
At Apex Digital Solutions, we believe in training the next generation of leaders. You will receive comprehensive on-the-job training and mentorship from our senior staff. This is a fantastic opportunity for recent graduates or anyone looking to switch careers and start immediately.
Why Apply?
- Start your career immediately.
- No prior experience required; we provide full training.
- Competitive entry-level salary and performance bonuses.
- Modern, collaborative work environment.
Responsibilities
- Assist customers with technical inquiries and product troubleshooting via phone and email.
- Maintain accurate and up-to-date records of customer interactions and issues.
- Collaborate with cross-functional teams to resolve complex technical challenges.
- Participate in daily training sessions and team meetings to enhance technical skills.
- Identify opportunities to improve customer satisfaction and service processes.
- Manage time effectively to meet daily and weekly performance targets.
Qualifications
- High school diploma or GED required; Bachelor's degree preferred.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, high-volume environment.
- A positive attitude and a genuine desire to help others.
- Reliable internet connection and home office setup (if remote).