Job Description
Are you looking for a career that matters? Join our growing team!
Apex Digital Solutions is currently seeking motivated Entry Level Technical Support Specialists to join our team in Wichita, KS. We are looking for individuals who are eager to learn, possess a positive attitude, and are ready to start immediately. No prior experience is required—we provide comprehensive training to help you succeed.
In this role, you will serve as the first point of contact for our valued clients, providing top-tier technical assistance and ensuring customer satisfaction. If you have a passion for technology and helping people, we want to hear from you.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Diagnose and troubleshoot basic technical hardware and software issues for end-users.
- Document all customer interactions, issues, and resolutions accurately in our CRM system.
- Collaborate with senior technicians to escalate complex issues and learn best practices.
- Provide clear, step-by-step instructions to customers to help them resolve problems independently.
- Participate in ongoing training sessions to enhance technical knowledge and soft skills.
- Maintain a high level of professionalism and adhere to company service standards.
Qualifications
- High school diploma or GED equivalent is required.
- Basic computer proficiency with MS Office (Word, Excel, Outlook).
- Strong verbal and written communication skills with the ability to explain complex concepts simply.
- Ability to work independently as well as part of a collaborative team environment.
- Willingness to learn new technologies and adapt to changing environments.
- Reliable internet connection and a quiet workspace (if remote).
- Must be authorized to work in the United States.