Job Description
Join our dynamic team as a Weekend IT Support Specialist in San Jose! We're seeking tech-savvy professionals to deliver exceptional user support during peak weekend hours. Enjoy competitive pay, flexible scheduling, and the opportunity to work with cutting-edge technology while maintaining a healthy work-life balance. Perfect for students, career changers, or experienced IT professionals seeking weekend flexibility.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network systems
- Troubleshoot and resolve complex IT issues including Windows/macOS, cloud services, and mobile devices
- Install, configure, and maintain computer systems and peripherals
- Document technical issues, resolutions, and asset management in ITSM systems
- Collaborate with cross-functional teams to ensure seamless weekend operations
- Conduct system updates, patches, and security maintenance during off-peak hours
- Train users on new technologies and best practices
Qualifications
- Associate's degree in IT or equivalent experience (CompTIA A+/Network+ preferred)
- Minimum 2 years in technical support or helpdesk role
- Expert knowledge of Windows/macOS, Active Directory, and cloud platforms
- Strong problem-solving skills with ability to diagnose hardware/software issues
- Excellent communication and customer service abilities
- Availability to work Saturdays and Sundays (7:00 AM - 3:30 PM)
- Valid California driver's license (occasional on-site visits required)