Job Description
Join InnovateTech Solutions and enjoy the stability of weekly pay while making an impact! We're seeking a dedicated Tech Support Specialist to join our growing team in Seattle. This full-time role offers competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technology in a collaborative environment. Perfect for tech enthusiasts who thrive in fast-paced settings!
Responsibilities
- Provide Tier 2 technical support for hardware/software issues via phone, email, and chat
- Diagnose and resolve network connectivity problems across 50+ devices daily
- Document all troubleshooting steps in ticketing system with 95%+ accuracy
- Train end-users on new software implementations and security protocols
- Collaborate with engineering team to escalate complex system issues
- Monitor system performance and recommend preventive maintenance
- Conduct quarterly IT audits for 15+ department workstations
Qualifications
- 2+ years in technical support or helpdesk environment
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS and cloud platforms (AWS/GCP)
- Strong analytical skills for root cause analysis
- Excellent written and verbal communication abilities
- Experience with ServiceNow or Jira ticketing systems
- Ability to work flexible shifts including occasional weekends