Job Description
Join our dynamic team at Apex Solutions Group and launch your career in customer excellence! We're seeking passionate individuals to deliver world-class support in our Orlando headquarters. This full-time role offers immediate start, competitive benefits, and growth opportunities in a fast-paced tech environment. If you thrive in problem-solving and customer engagement, apply now to become part of our award-winning team!
Responsibilities
- Manage high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex issues with empathy and efficiency while maintaining SLA standards
- Mentor new team members on product knowledge and service protocols
- Analyze customer feedback to identify service improvement opportunities
- Collaborate with cross-functional teams to enhance customer experience
- Maintain accurate documentation in CRM systems
- Contribute to monthly performance reports and optimization strategies
Qualifications
- 2+ years of customer service experience in B2B/B2C environments
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Ability to multitask in high-pressure situations
- High school diploma; Associate's degree preferred
- Availability to work flexible shifts including weekends
- Proficient in Microsoft Office suite