Job Description
Join our dynamic team at Mountain Solutions Group as a Full-Time Customer Service Lead in vibrant Colorado Springs! We're seeking passionate professionals ready to make an immediate impact. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your growth is prioritized. Apply today and start your rewarding career journey tomorrow!
Responsibilities
- Lead and mentor a team of 5-7 customer service representatives
- Resolve complex customer inquiries and escalations with empathy and efficiency
- Develop and implement service improvement strategies
- Analyze performance metrics and report on KPIs
- Train staff on product knowledge and communication protocols
- Collaborate with sales and support departments to enhance customer experience
- Maintain accurate records in CRM systems
Qualifications
- 3+ years of customer service experience with team leadership
- Proficiency in CRM platforms (Salesforce preferred)
- Exceptional verbal and written communication skills
- Strong problem-solving and conflict resolution abilities
- Associate degree in Business or related field
- Ability to work flexible shifts including evenings/weekends
- Experience with performance analytics tools
- Valid Colorado driver's license (for occasional site visits)