Job Description
Join Metro Retail Solutions as a Full-Time Customer Service Manager in Philadelphia, PA! We're seeking passionate leaders to oversee our dynamic retail teams and deliver exceptional customer experiences. Enjoy competitive compensation, comprehensive benefits, and immediate opportunities for career advancement. Walk-in interviews are held daily at our downtown location – no appointment needed!
What We Offer:
- Industry-leading compensation package
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Professional development programs
Responsibilities
- Lead and mentor 8-10 retail associates daily
- Resolve complex customer escalations and complaints
- Train staff on product knowledge and service standards
- Monitor sales performance and implement improvement strategies
- Coordinate inventory management and visual merchandising
- Collaborate with marketing team on promotions
Qualifications
- 3+ years retail management experience required
- Strong conflict resolution and leadership skills
- Proficiency in POS systems and inventory software
- Ability to work flexible shifts including weekends
- Valid driver's license for store visits
- Bachelor's degree in business or related field preferred