Job Description
Join our dynamic team at Global Solutions Inc. as a Full-Time Customer Service Representative! We're seeking passionate individuals to deliver exceptional client experiences from our modern Jacksonville, OH facility. Enjoy competitive pay, comprehensive benefits, and walk-in interview opportunities. Be part of a company that values growth and employee development. Apply today and start your rewarding career journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM system with 100% accuracy
- Collaborate with cross-functional teams to enhance service quality
- Meet/exceed monthly performance metrics for resolution time and satisfaction
- Identify upsell opportunities for premium service packages
- Participate in weekly training sessions to refine product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficient in Microsoft Office Suite and CRM software
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Ability to multitask in fast-paced environment
- Positive attitude and resilience under pressure
- Flexibility to work occasional weekends or evenings