Job Description
Join our dynamic team in Cleveland! We're hosting walk-in interviews for full-time Customer Service Representatives. No appointment needed—just bring your resume and passion for excellence. Enjoy competitive pay, comprehensive benefits, and a collaborative environment. Immediate start available for qualified candidates.
What We Offer:
- Competitive salary with quarterly bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Paid training and career advancement
- Modern downtown office with free parking
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues using CRM systems with 95%+ resolution accuracy
- Document interactions and maintain detailed case notes
- Collaborate with sales and support teams on complex cases
- Meet/exceed KPIs for call volume and satisfaction scores
- Contribute to process improvement initiatives
Qualifications
- High school diploma; associate's degree preferred
- 1+ years customer service experience
- Proficiency with Zendesk/Salesforce or similar CRM
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Positive attitude with problem-solving mindset
- Availability for flexible shifts including weekends