Job Description
Are you a motivated professional looking for a rewarding career in customer service? Apex Logistics Solutions is seeking a dedicated and detail-oriented Customer Service Representative to join our dynamic team in Long Beach, CA. We pride ourselves on delivering exceptional service to our clients and are looking for individuals who can hit the ground running.
As a key member of our support team, you will play a crucial role in ensuring customer satisfaction and retention. If you are ready to advance your career in a stable, full-time environment with benefits starting immediately, we want to hear from you!
Responsibilities
- Resolve Inquiries: Professionally handle inbound phone calls, emails, and chat inquiries regarding orders, shipping status, and account details with empathy and efficiency.
- Issue Resolution: Troubleshoot customer problems and implement timely solutions to ensure a seamless customer experience.
- Order Management: Accurately process and update customer orders while verifying inventory and shipping timelines.
- Data Entry: Maintain precise records of all customer interactions and transactions within our CRM system.
- Process Improvement: Identify recurring issues and suggest improvements to enhance our service protocols.
- Team Collaboration: Work closely with warehouse and logistics teams to resolve complex shipping discrepancies.
Qualifications
- Experience: Minimum of 1-2 years of experience in customer service, sales, or logistics support.
- Communication: Excellent verbal and written communication skills with the ability to interact with diverse populations.
- Technical Proficiency: Strong computer skills, including proficiency in Microsoft Office Suite and CRM software.
- Problem Solving: Ability to think critically and solve problems under pressure in a fast-paced environment.
- Availability: Ability to work full-time hours, including some weekends or holidays as required.
- Education: High school diploma or GED required.