Job Description
Are you looking for a rewarding career with flexible hours? Apex Support Solutions is currently seeking a dedicated Night Shift Customer Support Specialist to join our team in Chicago, IL. We offer premium pay rates for night shifts, comprehensive benefits, and a supportive work environment.
Why Choose Apex Support Solutions?
- Premium Night Shift Differential: Earn up to $25/hr for working during off-peak hours.
- Comprehensive Benefits: Medical, dental, and vision insurance available from day one.
- Career Growth: Clear pathways for advancement within the organization.
- Modern Tools: Work with the latest CRM and communication software.
We are looking for individuals who are detail-oriented, empathetic, and ready to help our clients succeed around the clock.
Responsibilities
- Handle a high volume of incoming customer inquiries via phone, email, and live chat during night hours.
- Resolve complex technical issues and troubleshoot customer problems efficiently and accurately.
- Document all customer interactions, including resolutions and feedback, in the CRM system.
- Collaborate with the day-shift team to ensure seamless continuity of service and knowledge transfer.
- Identify trends in customer issues and suggest process improvements to management.
- Maintain a professional, calm, and positive demeanor during high-pressure situations.
- Adhere to all company policies, procedures, and quality standards.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in customer service or technical support is preferred.
- Strong written and verbal communication skills with a focus on clarity and tone.
- Ability to work independently in a remote or hybrid environment with minimal supervision.
- Proficiency in Microsoft Office Suite and standard computer applications.
- Flexibility to work rotating night shifts (e.g., 10:00 PM – 6:00 AM).
- Reliable high-speed internet connection and a dedicated workspace.