Job Description
Join our award-winning team at Coastal Solutions Group in Virginia Beach, where we're seeking passionate Full-Time Customer Service Specialists to deliver exceptional experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. Walk-in interviews are now available! No appointment needed – visit our Oceanfront Promenade location Monday-Friday, 9 AM to 5 PM.
We offer growth opportunities, flexible scheduling, and a supportive culture that values your professional development. If you thrive in fast-paced environments and love helping others, apply today and start your rewarding career with us!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, product, and service issues through multiple channels
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex customer challenges
- Meet/exceed performance metrics for customer satisfaction (CSAT) and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and conflict resolution abilities
- Strong typing skills (40+ WPM) and multitasking capability
- Ability to work flexible shifts including weekends/holidays
- Positive attitude and commitment to continuous improvement