Job Description
Join our dynamic team at Oakland Tech Solutions as a Full-Time Customer Service Specialist! We're seeking passionate professionals to deliver exceptional support to our diverse clientele. Enjoy a collaborative environment with competitive benefits, professional growth opportunities, and the chance to make a real impact in Oakland's thriving business landscape. Walk-in interviews are held daily!
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with exceptional professionalism
- Manage and update customer databases accurately and efficiently
- Collaborate with sales and support teams to ensure seamless service delivery
- Identify upsell opportunities to enhance customer satisfaction
- Document interactions and maintain detailed case records
- Participate in weekly team training sessions to refine skills
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years of customer service experience in a fast-paced environment
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Excellent verbal/written communication skills in English
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including weekends
- Valid California driver's license (for occasional client visits)