Job Description
Join our dynamic team at LocalTech Solutions, a leading provider of innovative tech services in Raleigh, NC. We're seeking passionate individuals to fill our full-time customer service specialist positions. Enjoy competitive pay, comprehensive benefits, and the opportunity for career growth in a supportive environment. Walk-in interviews are welcome! No appointment necessary – just bring your resume and enthusiasm. Apply today and become part of our thriving community.
Responsibilities
- Resolve customer inquiries via phone, email, and in-person interactions
- Manage customer accounts and maintain accurate records
- Collaborate with technical teams to troubleshoot complex issues
- Process orders and ensure timely service delivery
- Identify opportunities for service improvements
- Train new team members on company protocols
- Support community outreach initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience
- Proficiency with CRM software and Microsoft Office
- Strong problem-solving and communication skills
- Ability to work flexible hours including weekends
- Valid North Carolina driver's license (for occasional travel)
- Basic technical troubleshooting knowledge
- Passion for community engagement