Job Description
Join our dynamic team as a Full-Time Customer Service Specialist in Richmond, Virginia! We're hosting exclusive walk-in interviews for motivated individuals seeking local career growth. No appointments needed—just bring your resume and enthusiasm!
At LocalHire Solutions, we prioritize community talent and offer competitive salaries, comprehensive benefits, and a supportive environment. Perfect for those ready to launch or advance their careers without relocation hassles.
Our Richmond office is easily accessible with free parking. Interview slots available Monday-Friday, 9 AM - 4 PM. Don't miss this opportunity to work for a company invested in Virginia professionals!
Responsibilities
- Handle customer inquiries via phone, email, and in-person with exceptional professionalism
- Resolve complex issues using problem-solving skills and CRM systems
- Collaborate with cross-functional teams to enhance service quality
- Document interactions accurately in our customer database
- Contribute to process improvements for customer satisfaction
- Train new hires on service protocols and company culture
- Meet performance metrics for response time and resolution rates
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years customer service experience in local business settings
- Proficiency with Microsoft Office and CRM software (Salesforce experience a plus)
- Strong verbal/written communication skills and conflict resolution abilities
- Ability to work independently and in team environments
- Virginia residency required for local hiring preference
- Availability for flexible shifts including weekends