Job Description
Join our award-winning customer service team in Cleveland! We're hiring dedicated professionals for immediate full-time positions with competitive benefits and growth opportunities. No experience? No problem! We provide comprehensive training and support to help you succeed. Perfect for career changers and recent graduates seeking stability and advancement. Walk-in interviews welcome – no appointments needed!
Why Join Us? • Industry-leading training program • Health/dental/vision insurance • 401(k) with company match • Paid time off • Career advancement paths • Modern downtown Cleveland workspace
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Maintain accurate customer records in CRM system while ensuring data privacy compliance
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for customer satisfaction and resolution times
- Participate in continuous improvement initiatives to enhance service quality
- Support new hire onboarding and knowledge sharing with team members
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience (entry-level welcome)
- Exceptional communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and commitment to customer-centric values
- Valid Ohio driver's license (for occasional client meetings)