Job Description
Join Delta Solutions Group, a leading customer experience firm in New Orleans, and launch your career with our Full-Time Customer Service Specialist position! We're seeking passionate individuals to deliver exceptional service while growing professionally in a dynamic environment. Walk-in interviews are held daily! Enjoy competitive pay, comprehensive benefits, and opportunities for advancement. No experience necessary – we provide full training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed KPIs including customer satisfaction scores and resolution rates
- Collaborate with cross-functional teams on process improvements
- Maintain product knowledge through continuous training modules
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and problem-solving abilities
- Proficiency with Microsoft Office and CRM platforms
- Ability to thrive in fast-paced, team-oriented settings
- Customer service or call center experience (not required)
- Positive attitude and resilience under pressure