Job Description
Join our dynamic team at TechHub Solutions as a Part-Time Customer Service Associate! We're seeking enthusiastic individuals to deliver exceptional support to our clients in San Jose. This role offers flexible hours and the opportunity to grow within a fast-paced tech environment. If you're passionate about problem-solving and customer satisfaction, we want to hear from you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide product support for our software solutions
- Document interactions accurately in our CRM system
- Collaborate with technical teams to escalate complex issues
- Contribute to improving customer service processes
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months of customer service experience
- Strong problem-solving and communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Basic technical troubleshooting knowledge