Job Description
Apex Logistics Solutions is currently expanding its team and is seeking a highly motivated Senior Customer Service Representative to join our operations in San Jose, CA. We are offering an urgent hiring opportunity for candidates who excel in fast-paced environments and are committed to delivering excellence.
Our Commitment to You:
- Competitive salary ranging from $55,000 to $70,000.
- Comprehensive medical, dental, and vision insurance.
- 401(k) retirement plan with company matching.
- Continuous professional development and career advancement.
We are looking for a leader who can bridge the gap between our clients and our operations team. If you are ready to take the next step in your career with a top-tier logistics provider, apply today.
Responsibilities
- Manage High-Volume Inquiries: Handle a high volume of incoming calls, emails, and chat requests with speed and accuracy while maintaining a professional tone.
- Resolve Complex Issues: Investigate and resolve escalated customer complaints and service inquiries efficiently to ensure high satisfaction rates.
- Client Relationship Management: Build and maintain strong relationships with key accounts, acting as the primary point of contact for all client needs.
- Process Optimization: Collaborate with the operations and sales teams to streamline workflows and improve overall service delivery.
- CRM Maintenance: Accurately update and maintain customer data and interaction logs in the CRM system in real-time.
Qualifications
- Experience: Minimum of 3-5 years of proven experience in customer service, support, or a related administrative role.
- Communication Skills: Excellent verbal and written communication skills with the ability to convey complex information clearly.
- Technical Proficiency: Proficient in using CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
- Problem Solving: Strong analytical skills with the ability to troubleshoot issues and provide creative, effective solutions.
- Education: High school diploma or equivalent; Bachelor’s degree in Business or Communications is a plus.