Job Description
Join TechSolutions KC, a leading IT services provider in the Midwest! We're seeking a Full-Time IT Support Specialist to join our dynamic team. Enjoy competitive compensation, comprehensive benefits, and the opportunity for growth in a thriving tech hub. Walk-in interviews are welcome! No appointment needed – just bring your resume and enthusiasm.
Our Kansas City office offers a collaborative environment where innovation meets reliability. We're committed to empowering our employees with cutting-edge tools and professional development opportunities. Don't miss this chance to build your career in one of America's fastest-growing tech markets!
Responsibilities
- Provide on-site and remote technical support for hardware, software, and network systems
- Install, configure, and maintain desktops, laptops, and mobile devices
- Manage user accounts, permissions, and security protocols
- Diagnose and resolve technical issues efficiently with excellent customer service
- Document IT processes and maintain accurate asset inventory
- Collaborate with team members on system upgrades and maintenance projects
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of experience in IT support or helpdesk roles
- CompTIA A+ certification or equivalent technical certification
- Proficiency in Windows OS, Microsoft Office Suite, and network troubleshooting
- Strong problem-solving skills with ability to work independently
- Excellent communication and customer service abilities
- Experience with cloud services (Azure, AWS) preferred
- Valid driver's license and reliable transportation for on-site visits