Job Description
Join TechSolutions Inc. as a Full-Time IT Support Specialist and immediately contribute to our dynamic team in Atlanta, GA. We're seeking a dedicated professional to deliver exceptional technical support and drive innovation. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment designed for growth. Start your career journey with us today!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Install, configure, and maintain desktops, laptops, and peripherals
- Troubleshoot and resolve complex IT issues across 150+ endpoints
- Document all incidents, changes, and solutions in ITSM systems
- Collaborate with cybersecurity team on vulnerability assessments
- Train end-users on new technologies and best practices
- Manage asset inventory and lifecycle management processes
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong knowledge of cloud platforms (Azure/AWS preferred)
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent problem-solving and communication skills
- Ability to work independently and manage multiple priorities