Job Description
We are looking for a highly motivated IT Support Specialist to join our team in Mesa, Arizona. This is a high-visibility role offering a competitive full-time salary and the chance to advance your career immediately.
Walk-in Interviews: We are conducting on-site interviews today. Please bring your resume and a smile!
Job Overview
The ideal candidate will be responsible for providing top-notch technical support to our internal employees and clients. You will play a crucial role in maintaining our IT infrastructure and ensuring business continuity.
Responsibilities
- Provide tier-1 and tier-2 technical support for hardware, software, and network issues.
- Troubleshoot and resolve desktop support tickets in a timely manner.
- Manage user accounts, permissions, and security configurations.
- Install, configure, and maintain printers, scanners, and peripherals.
- Document all technical issues and resolutions in the ticketing system.
- Collaborate with the network team to ensure 100% uptime.
Qualifications
- Associate degree in Information Technology or equivalent experience.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Experience with Active Directory and basic networking concepts.
- Excellent problem-solving skills and a customer-first mindset.
- Ability to work in a fast-paced environment with minimal supervision.