Job Description
Join our award-winning tech team in sunny Miami! We're seeking a passionate Full-Time Tech Support Specialist to start immediately. Enjoy competitive benefits, flexible schedules, and work in a cutting-edge environment where innovation meets opportunity. Perfect for candidates ready to make an immediate impact!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues across Windows/macOS environments
- Manage Active Directory, cloud infrastructure (AWS/Azure), and security protocols
- Document technical procedures and maintain knowledge base articles
- Collaborate with cross-functional teams to implement IT solutions
- Conduct system audits and recommend performance improvements
Qualifications
- 3+ years in IT support or system administration
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Microsoft 365 and enterprise networking
- Strong scripting skills (PowerShell/Bash preferred)
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work flexible hours including weekends for critical updates
- Valid Florida driver's license for occasional on-site visits