Job Description
Join Desert Solutions Group, a leading IT services provider in Tucson, AZ, and kickstart your career immediately! We're seeking a passionate Tech Support Specialist to deliver exceptional client experiences while working in a fast-paced, collaborative environment. Enjoy competitive pay, comprehensive benefits, and opportunities for professional growth in one of Arizona's most vibrant tech hubs. Immediate start available for qualified candidates.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Diagnose and resolve complex technical issues via phone, email, and remote access
- Implement security protocols and maintain system documentation
- Collaborate with cross-functional teams to enhance service delivery
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- 3+ years of experience in IT technical support or helpdesk roles
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Active Directory, and cloud platforms
- Strong problem-solving skills with excellent written/verbal communication
- Ability to work flexible hours including occasional on-call duties
- Experience with ticketing systems (ServiceNow, Jira) preferred
- Valid Arizona driver's license for occasional client site visits