Job Description
Join our dynamic team in Virginia Beach and launch your career immediately! Coastal Solutions Group is seeking passionate individuals to fill our urgent customer service positions. Enjoy competitive pay, flexible scheduling, and a supportive work environment where your contributions make a real difference. Immediate start dates available for qualified candidates.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to improve customer experience
- Meet daily performance metrics for call volume and resolution time
- Participate in ongoing training to enhance product knowledge
- Maintain positive customer relationships through proactive communication
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Strong problem-solving and multitasking abilities
- Proficient with Microsoft Office and CRM software
- Excellent verbal and written communication skills
- Ability to work flexible shifts including weekends
- Positive attitude and team-oriented mindset
- Must pass background check and drug screening