Job Description
Seize your next career move! MetroCare Solutions is hiring immediately for enthusiastic Customer Service Representatives in Atlanta. Join our award-winning team and enjoy competitive benefits, flexible scheduling, and rapid advancement opportunities. Walk-in interviews held daily – no appointment needed! Start your journey with us today.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing issues and service disruptions efficiently
- Process orders and update customer records accurately
- Document interactions in CRM system with precision
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities