Job Description
Join Fresno Connect Solutions for an immediate customer service opportunity! We're hiring passionate individuals to represent top brands in our vibrant Fresno call center. Enjoy competitive pay, flexible scheduling, and comprehensive training. Start your career today in a supportive environment with growth opportunities.
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries and troubleshoot technical issues
- Document interactions in CRM systems accurately
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve service delivery
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent required
- 6 months customer service experience preferred
- Strong verbal communication skills
- Basic computer proficiency (Windows, CRM)
- Ability to work rotating shifts including weekends
- Valid California driver's license if field visits required
- Background check and drug test required