Job Description
Join our dynamic team at Metro Solutions Group and launch your career immediately! We're seeking passionate Customer Service Representatives to join our Houston-based operations. This is your opportunity to make an impact in a fast-paced environment with rapid onboarding. Enjoy competitive compensation, comprehensive benefits, and a supportive culture that values growth. No experience necessary – we provide paid training! Start earning right away in one of America's most vibrant job markets.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to enhance service delivery
- Meet/exceed performance metrics for call resolution and satisfaction
- Participate in ongoing training programs to develop product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with MS Office Suite
- Customer service or call center experience a plus
- Flexible availability including evenings/weekends
- Positive attitude with a service-first mindset