Job Description
Join our dynamic team in the heart of New Orleans! We're seeking enthusiastic individuals for immediate full-time customer service roles. Perfect for locals seeking stable employment with growth opportunities. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture in the Big Easy.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently while maintaining high customer satisfaction
- Process orders, returns, and account modifications accurately
- Collaborate with team members to ensure seamless service delivery
- Document interactions and maintain detailed case records
- Meet/exceed performance metrics for quality and efficiency
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience required
- Strong communication and problem-solving skills
- Proficiency with CRM software and MS Office Suite
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience in fast-paced environments
- Local New Orleans residency preferred