Job Description
Join Phoenix Solutions Group's dynamic team as an Immediate Hire Customer Service Representative! We're seeking passionate professionals to deliver exceptional support to our growing client base in the Phoenix metro area. This full-time role offers competitive compensation, comprehensive benefits, and a collaborative work environment. If you're ready to launch your career with a forward-thinking company, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns efficiently
- Document cases in CRM system with detailed notes
- Collaborate with technical teams for complex escalations
- Meet/exceed performance metrics (CSAT, resolution time)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce/Zendesk)
- Strong problem-solving and communication skills
- Ability to work flexible shifts (including weekends)
- Passion for customer satisfaction
- Basic technical troubleshooting knowledge