Job Description
Immediate Opportunity in San Antonio! Join our dynamic team as a Customer Service Representative and start your career today. We're seeking motivated professionals to deliver exceptional support to our valued clients. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment in the heart of San Antonio. Don't miss this chance to grow with a local leader!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues and escalate complex cases when necessary
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless customer experiences
- Meet daily performance metrics for response time and resolution rate
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Bilingual (English/Spanish) highly desirable
- Positive attitude with customer-first mindset