Job Description
Join our dynamic team at Coastal Solutions Group and launch your career immediately! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our growing client base in Virginia Beach. This is your opportunity to make an impact with immediate start and competitive compensation. Enjoy a supportive environment with comprehensive training and clear growth pathways. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions and maintain accurate customer records
- Collaborate with team to improve service processes
- Meet daily performance metrics for response times and resolution
- Contribute to positive team culture through collaboration
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional communication and problem-solving skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced environment
- Strong attention to detail and organizational skills
- Positive attitude with customer-first mindset