Job Description
Join our dynamic team in Virginia Beach for an immediate full-time customer service opportunity! Coastal Careers Inc. is seeking passionate individuals to deliver exceptional support to our valued clients. This role offers competitive pay, comprehensive benefits, and a chance to grow with a local industry leader. If you thrive in fast-paced environments and excel at problem-solving, apply today and start your career tomorrow!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Process orders, returns, and payment transactions accurately
- Document all interactions in CRM systems with precision
- Collaborate with team members to ensure seamless customer experiences
- Meet/exceed daily performance metrics and quality standards
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office Suite
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Positive attitude with team-oriented mindset
- Pass background check and drug screening