Job Description
Immediate Openings! Walk-in Interviews Daily!
Join Louisville Community Services as a Customer Service Representative and start your career today! We're seeking motivated individuals to serve our vibrant community. No experience necessary—comprehensive training provided. Enjoy competitive pay, benefits, and a supportive team environment. Located in downtown Louisville with easy public transit access.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Update and maintain customer records in CRM systems
- Collaborate with team members to improve service processes
- Meet daily performance metrics for call handling and resolution
- Participate in ongoing training programs
- Support community outreach initiatives as needed
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and problem-solving skills
- Ability to work in fast-paced environment
- Basic computer proficiency (MS Office, CRM software)
- Positive attitude with customer-first mindset
- Reliable transportation to downtown location
- Ability to pass background check
- Must be available for immediate start