Job Description
Join our dynamic team at TechSolutions Pro and launch your career immediately! We're seeking passionate Customer Service Representatives to join our Houston headquarters. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Don't miss this opportunity to grow with a leader in tech support services. Apply now and start your new career tomorrow!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and provide step-by-step guidance to clients
- Document all interactions accurately in our CRM system
- Collaborate with technical teams to escalate complex issues
- Maintain high customer satisfaction scores through consistent follow-up
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service or technical support experience
- Proficient in Microsoft Office and CRM software
- Excellent verbal and written communication skills
- Strong problem-solving abilities and patience
- Ability to work flexible hours including weekends if needed
- Valid Texas driver's license (for occasional on-site support)