Job Description
Join our dynamic team at GlobalConnect Solutions as an immediate-hire Customer Service Representative! We're seeking passionate individuals to deliver exceptional support experiences while advancing their careers in a fast-paced, tech-forward environment. Enjoy competitive pay, comprehensive benefits, and opportunities for rapid growth in one of Columbus's most innovative companies.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns with empathy and efficiency
- Document interactions using Salesforce CRM with 99% accuracy
- Collaborate with technical teams to escalate complex cases
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional problem-solving and communication skills
- Ability to multitask in high-pressure situations
- Strong typing skills (40+ WPM)
- Flexible schedule availability including weekends